Part I [revised March 6th 2004]
This is my own personal guide to the laser clinics I have come across, therefore some clinics are not included. Please add your comments, suggestions and your own input to this discussion. Thanks!
Before I get started, just a few facts.
I’m quite dark-skinned, perhaps a type IV or V, with back hair, shoulder hair and arm hair I would like to reduce/remove. I approached laser hair removal clinics in December 2003 and from that point for several weeks afterward. I was interested in what the clinics could do for me. I contacted those clinics by e-mail, preferring to write about my condition in the initial instance than speak about it, and this is what happened…
Bare Necessity -
This, to me, was a problem clinic. My initial contact was by e-mail.
I wrote to them enquiring about what I wanted to be greeted with an e-mail that said “it would be easier to talk about this over the phone” and then there was a request for my telephone number.
I provided a telephone number and informed them about suitable times they could ring me. Seven days passed and I didn’t hear anything so I e-mailed them back and was greeted with the following message:
“My college [sic] already responded to you, please ring in.”
I saw this as a lack of professionalism. In the first instance there was a reluctance to write a response over e-mail. They asked for my number, they didn’t bother to ring it, and on the follow-up e-mail they asked me to ring in. Needless to say I didn’t bother.
The one question that bugged me, however, was why this occured. When considering a company who is using technology that, in the wrong hands, can lead to disasterous/dissapointing results, the last thing you want is any discrepancies with the human element and this is what I got. Customer service is indicative at all levels and with regard to LHR, you can’t take any chances. Based on the inital actions of the company, I’m glad I didn’t.
I did some minor research on Bare Necessity and came up with the following:
“I had laser tx from Bare Necessity, they caused scarring and hyperpigmentation. They were very uncaring and unprofessional.”
This was from a thread of mine I had started about Bare Necessity on this very forum. The link for which is as follows:
Elsewhere on the net I found a discussion of problems with the staff and general dissastisfaction with the company:
On the other hand, the clinic did find some praise in this thread:
[i]“The bare necessity place was wonderful!! Very professional in the layout…I was very impressed with the service and felt completely at ease with the tech. The tech was honest and told me what I should expect (I have a few fine hairs which will prob remain since diode doesnt eliminate them all together!)”[I]
[same poster, different post]
Truth is that I loved bare necessity…very professional and just seemed like a nice place! I was disappointed slightly since the tech who’ll be treating me said that due to me having dark FINE hairs, she couldnt guarantee me complete elimination of hairs…chances are they’ll just get finer and finer!
Bare Necessity has press testominals on its website:
These are, naturally, positive.
Further on the plus side, Bare Necessity offer a helpful consumer guide to LHR which is welcome:
They are also open about their prices, which is a plus.
However, nothing, in this case, discounts personal experience and that has been the trump card for me in the assessment of this company.
Had they stated that, at the time, they were busy or offered some valid reason, I could forgive them for their less-than-great customer service. As it stands, their first impression left me, well, a little bit cold.
lasers used: Lightsheer XC
consultation cost: free
test patch fee: £18
prices - from £19 to £199 per session
Still to come: The London Cosmetic Laser Centre, The Harley Street Group, Lasercare clinics and Body Smooth
Part 2 coming soon!
[ March 06, 2004, 01:13 PM: Message edited by: Zambo ]