After being on Hairtell a relatively short time, I see a rather wearisome problem. We can discuss an issue, say a post-treatment manifestation, and get it resolved with the writer. Then — only seconds later — here comes the same question/problem from another pre- or post-op client.
There are only so many issues that develop with post-treatment electrolysis. Why aren’t the patients getting the answers from their own therapists? I don’t get it! Why don’t electrologists have simple hand-outs for post-op patients that will describe, in detail, what’s going on and how to deal with the perceived problem? (Most problems aren’t problems anyway.)
When a patient has a surgical procedure, the doctor gives them very clearly written instructions for pre-care. If one of many difficulties, such as the “dreaded hematoma” develops, he deals with it quickly and, after explaining what happened, hands the patient a paper explaining again what happened, what to do and how the thing will resolve. (Another patient just got a post-op hematoma from self-medicating with seemingly benign OTC vitamins and herbs. I get so frustrated!)
I have found that patients can handle any difficulty if they are convinced that their therapist: 1) knows exactly what happened, 2) can give it the proper name, 3) give detailed instructions to resolve the issue and 4) give a time-frame for the thing to resolve. Patients just want to know that “we are in control of the problem.”
Maybe Hairtell could archive some relevant dialogues about key issues, such as PIH, crusting, “red dots” etc. Then, when a patient comes on line, we could refer him or her to the correct information. This way the patient will get instant information and we won’t have to repeat the information into infinity. (Maybe Hairtell already does this? I’m sure it already does but I can’t seem to find it!)
I sincerely commend all of you for your amazing patience. How did you last so long to do 8,000+ posts? I already need a “vacation.” I should cede this site to you “heavy hitters:” James, LAgirl, Dee and (my adorable) Jossie. I suppose I’m just too impatient. And, I mean this; your willingness to help is beyond laudable. I might even add: Madonna Mia Pizzaria!