I dont think moving over entirely to my instantron is a solutions for 2 reasons:
1 my apprentise ( and soon graduate) uses the Instantron as her primary epilator. It takes 2 machines to keep this clinic going.
2) I actually LIKE the Xcell. The treatments ( when it works properly) are comfortable and offer me a wide range of modality choices.My clients like them too.
In general, i would say that most dectro products work very well. I’m a huge fan of the isoblend probes for example and it’s all I work with.
That said, reliability is a #1 concern for my practise. Any machine failure , now I am working a full complement of electrologists, means that until that machine is repaired or replaced, ONE of those electrologists isnt working until the issue is resolved. This isnt good for me, for my employees, or for my clientele.
I do agree with you that the numbers, giving actual statistics, is the most helpful way to determine this. However from a marketing standpoint, it’s not reasonable to expect this from Dectro in all honesty.It is in their interest to downplay the failures and do everything in their power to downplay them.
When asked about usage of the Xcell, I have almost nothing bad to say about the machines.But when it comes to reliability, in this production environment, the performance with all of the 4 Dectro machines I have worked has been hampered by reliability issues. Could it be my fault? Possibly. I’ve actually been not talking about the power issues that I have seen over the last year at all, most especially with clients, who want the best treatment possible every time.
This is very much a situation where experience is different from what was sold to us, and where it isnt in the best interest of the company to be honest about failures.We hear them everyday, and it especially affects me when I hear the horror stories of those overseas having to ship machines back costing them thousands in shipping costs, and getting them back, with the same ,or in some cases, all new technical issues.
I think the Xcell is a very complicated machine. And I ALSO have a vested interest in the success of Dectro when it comes . That said however, downplaying and not getting to the root of the problem, is in the end what is hurting their business.We all want a variety of machines to work from, with their inherent strengths and weaknesses.
Costing the electrologist thousands, and never getting to the root cause and correcting it, and costing those same electrologists thousands in lost business and productivity and shipping costs, and then turning around and having the same issues with a bunch more machines the next week, will eventually damage their reputation as a vendor, just as your view of Pres**** was hampered by your experiences there.
Of the 13.54 mhz and 3 27 mhz machines I have had fom Dectro, each has had some issue or the other, and USUALLY it’s the same issue ( diminishing thermolysis current). It does sound to me that Dectro is becoming more familiar with the root cause of that issue ( more than likely the ground circuit) but in my opinion, they need to be more proactive in resolving that issue BEFORE the electrologist is out of work for 3 weeks or more, and fixing the issue on ALL the machines they have sold. Otherwise, all we have to go on is our respective experience ( and those of others we have heard the same story from) and I would be negligent I think, if I recommended a machine to a potential buyer that I KNEW at some point in the next few years, was going to be inoperable for them for weeks at a time, and affect their businesses.
I like you Dee. You try and put a posative spin on everything.And I’m happy ( nay thrilled) you have had no issues with your machine. But unfortunately, it doesnt negate the experience of the many who have. Here’s a statistic:
3/3 machines this electrologist has worked with from Dectro that are 27 mhz machines, have all failed, in an almost identical manner. Would YOu recommend a car for someone to purchases when you bought 3 of them in the last 5 years, and each one has left you stranded on the side of the road?
Food for thought.
I hope Dectro is nailing this down. I do want to be proud of the machine I have invested so much into. It sounds like they are on the right path. But I would be lying if I said that investing in over 25 probeholders in the sending 3 machines back to them for service, and always wondering if they would come back with the same or all new problems, wasnt wearing me down, and definitely affect how likely I am to recommend such a machine to others.
All of this said, I think we should mmove this thread over to the electrologists only forum. I dont think having it visible to the general consumers here is productive or in any way desireable. Do you agree with this?
Also you seem to have more time than I do today. You typed that lengthly response when I was working ( as I have been since 10 am with no breaks between).