I’ve been attending a hair removal clinic. I’m very satisfied with the electrolysis work that the esthetician has done on me. We get along very well, no problem at all. Excellent work.
I’ve only been doing electrolysis sessions with her. In the past, she also did laser on me. I buy the big package (100s of minutes) because it’s cheaper than smaller packages. I tip her 15%.
In the past, she used to try to sell me their skin care products (she makes commission). I have zero interests in these products, so at some point, she stopped doing the selling tactic seeing that I don’t buy anything. No problem here so far.
However, there is one thing I’ve noticed. She “mistakenly” writes fewer minutes on my paper sheet. For example, let’s say, I have 400 minutes left. I do a session of 10 minutes. After the session, she writes 390 minutes. If she does a “mistake,” it would be, for example, 290 minutes (instead of 390 minutes). So the mistake is that she accidentally subtracted 100 minutes.
Paper sheet would be something like this.
Week 1: 400
400-10 = 390
Week 2: 290 (opps, wrote 2 instead of 3)
290-10 = 280
This happened once in the past (subtracted 100 minutes), but it may have already happened twice (I really don’t remember). I just remember that the last time it happened, it raised a red flag. I suspected that it was done deliberately. Today, the same mistake happened. She had subtracted 200 minutes (done a few weeks ago). When she mentioned the number of minutes left (traditionally, she mentions it, but hasn’t for the past few sessions), I was shocked and said it’s not possible. So she looked at her paper and said “ohh, there’s a mistake” (same reaction as last time). This time, she mentioned that her manager is on vacation: “She normally checks the sheets. This wouldn’t have happened if she were here…”
I find this very suspicious. If this is done deliberately, I would like to know what would motivate her from doing this? What does she gain? Or is she pressured from management? Because maybe the larger packages don’t bring enough profit? Or maybe, because I don’t buy the products and she loses commission? Competition among employees?
Are the big packages designed to keep the clients coming back, so they can occasionally buy their skin care products? What if a client doesn’t use skin care products or uses a different brand?
How can I protect myself? Simply by keep asking her the minutes and I do the math to reconcile?