Hi everyone,
I’m new to this forum and it’s been extremely helpful so far!
I recemtly purchased a Teambuy voucher for unlimited laser hair removal at Dermedica (same one you mention)!
They advertised on their voucher that they are “Currently using the ND Yag Cutera CoolGlide and Sciton Technologies”. Before I booked my appointment, I asked whether they could use the ND Yag machine on me since I have Type IV skin (I am Asian) and have used ND Yag successfully before at Bellair Laser Clinic (I know, overpriced but very effective). They replied yes. Before my treatment began, I asked the technician whether she was using the ND Yag machine on me and she said yes.
I knew each machine has a different name (different manufactuerers, models, etc.) so I decided to take a picture of the machine. Turns out that the machine that was used on me was a Sciton BBLs (640nm)!!!
I went on the Sciton website and it looks like this technology is an IPL instead of laser. I’m not sure of the difference but I hear that laser is more effective than IPL. What are everyone’s thoughts?
Should I call to complain and request a refund since the technology is not as effective and they deceived me? Should I continue with the treatments (if IPL is just as effective)? Should I call to ask if they even have the ND Yag Cutera CoolGlide machine and if so, specifically request to use that machine only to continue my treatments?
Any help would be greatly appreciated!!