Returning DMD "laser" products

Anybody have any luck returning units to Global Electrolysis Supply/Centre Biotechnique Avance? Yes, I admit I’m an idiot and didn’t see this site before purchasing a DMD1000cw. I’m wondering how much people got back and how promptly. Thanks.

Most get nothing back, not even returned phone calls or emails. We have a member here looking to do a class action against them, please find that post string (maybe one of you with more time than me can post the link to that string here for me)

Actually, they DO give back an offer that if you give them MORE money, they will send you what they promise to be a newer and more powerfully improved version of the device in exchange for the one you are dissatisfied with. It reminds me of the quote, “Do you know how many babies have been born on TRUST ME?”

Global Electrolysis - Legal Options?

Thanks. I actually got an RMA number and return instructions, so we’ll see how that goes. Luckily, I purchased it using American Express and they are GREAT about dispute resolution.

my advise is to start the process with Am-Ex since, as you see from the other string, they usually make up some excuse for why your return is unacceptable. We have even had people who refused the shipment, did not sign for it, and it was returned to sender by the shipping service, and they were told that they could not get their money back. <img src="/ubbthreads/images/graemlins/mad.gif" alt="" />

One thing is for sure, Am-Ex knows where they put the money, and they know how to get it back, now if only Vinny and Tony knew where to go to have a little sit down with these guys…

Thanks. I’ve already logged a complaint. I plan to do things like photographing my packing process.

This site is great. If only I knew about it a month ago. <img src="/ubbthreads/images/graemlins/frown.gif" alt="" />

Keep us posted, so at least there is one more story to add to those already on here. Maybe someone will see it and get the picture ahead of time… and maybe they will just give you your money back. They do read this site very frequently, and may want to actually have someone on here give them a good customer service review.

I actually ended up with a pretty positive experience. It took a little while, but I ended up with a 100% refund including shipping. The only cost to me was return shipping (and a little heartache when I thought I’d be out $2K).

very glad for you! I’m sure putting it on AMEX also helped <img src="/ubbthreads/images/graemlins/smile.gif" alt="" />

Ok, there you have it folks. Our first 100% successful refund story with this company.

From a reader:


Andrea congratulations for your website. My name is Pablo I am from Spain and I am another victim of Global Electrolysis Supply I lost 4200$ in dmd6000 lp a diode laser machine that is useless. This company is a SCAM, I didn’t send back the machine for the refund because I didn’t trust them and because I am too far. I don’t know what can I do to prevent people from buying their products. Please tell me what can I do. Thank you.