Considering what you have said, there is no reason to apologize. I can only say that there is a difference between a pluck and a pop, but if you say that you feel plucking, as if the hairs are totally untreated, then I will believe you. If you were feeling the hairs popping out of the follicle the same way you feel a pimple eject a hard core from the skin when it is squeezed, that would just be a popping of the root sheath from a follicle that has left the upper portions of the skin undamaged by the treatment energy, so that you can have less healing time, and a better post treatment appearance.
I would hope that what you are experiencing is popping, and not full on plucking.
What I will say is that if you truly have really thick, deep roots, you may have hairs that are much more challenging than she is used to treating, and thus, she is not familiar or comfortable with the actual depth and intensity of treatment that these hairs require. The setting that I am forced to use on a life-long face plucker would be nuclear on a genetic female with accelerated vellus hairs.
I am frequently getting calls from practitioners who tell me that they have maxed out the pre-sets on the machine and still the hairs on some client are not coming out. When I tell them to increase the intensity above the pre-sets until the hair comes out with a full bulb and with nothing more than a pop, or to increase it until it doesn’t even pop, they react with shock. Most have never worked with a treatment energy so high. Then I tell them that while my average female client gets work done in the low end of the factory pre-sets my average male client is getting work in the upper 600’s of the e.L. scale, and some have required work above 2,000 e.L.! :whistle:
As for working in the hospital and being a member of BIAE, didn’t we tell you that there is no 100% reliable “Good Housekeeping Seal Of Approval” in electrolysis? Personal recommendations from people who are finished and happy with the work they received, is the best recommendation you can have, but even there, one doesn’t know if better can be had in your community, or if still better work could be had if one traveled some distance away. Sometimes, the travel is well worth the increase in quality of work.
Although, I hesitate to make this offer, but if your practitioner were to contact me, I would attempt to help her with your case.
Please tell us what electrolysis machine you are being worked on with, and what does the vision and lighting equipment look like?