I’m in agreement with Joanie.
As far as answering the phone:
Answering the telephone is okay as long as the gloves are discarded, hands are properly washed and a new pair of gloves is donned before re-starting. It can be annoying for the client to have one or several interruptions during a treatment. I personally let my phone go into voicemail if I am working on a client. If I know I am expecting a call I will let the client know this ahead of time, but they will always witness me taking proper care of my hands before touching them after a phone call.
Twenty-five years of experience? As you have noticed, this doesn’t add up to expert care.
Dear hair consumers,
If you notice un-hygenic things being done to you, unfortunately, it becomes your obligation to speak to your electrologist in plain English. Say something simple like, “Could you please wash your hands with soap and water (or use a waterless hand sanitizer) for 15 seconds before you touch me?”
Same goes if you witness practitioners in a doctors office or any health care setting about to touch you if the skin barrier is broken. If parents taught their kids from an early age when and how to wash their hands properly, we probably wouldn’t see such an epidemic of adults who don’t wash their hands. You know, everything always starts at home base.