the client posted the picture… This is the original link sent to me, I did not republish it., just linked to the original image as posted to Reddit.in an open forum ( asktransgender) . So I havent distributed it, merely pointed it out.I’m glad to hear that both I was correct in that it was a novice electrologist and that you have been discussing with the client, when I checked with them some weeks after this incident, they hadnt heard from you at that point. Neither had I which was why I asked… I’ve checked my email, and I dont ever have a reply past sending you the message by email relating what I knew to you so I dont know what could have happened.
In the end, this type of thing can happen anywhere, to any clinic. But it’s how we respond to the issue that makes the difference. From all appearances, it looked very much like you were avoiding the issue because of the non-response.In the end the interest is in seeing the client done right by.Can you tell what the outcome of this was? Were corrective treatments used to help this client through the situation? Because all I heard once sending the email to you to discuss the issue ( and a follow up email some weeks later) was silence.This I think is the most serious problem with this situation. I should add that the obligation to me ( the one who brought this to your attention) is zero, but the obligation to the client wronged is much more significant.
I’m glad you have taken steps to eliminate this type of issue in your clinic. It shows there wasnt an absolute lack of response. That said, if someone comes to us, and we contact a practitioner about a serious issue, and never recieve a response, and then later on have someone raving about the same clinic where such an event happened, and still havent heard anything past the initial send of information, then I definitely feel obbligated to point out the previous events.
I , like Adrien, hope this client saw resolution to this issue.if we dont have any indication that that is the case however after bringing up an issue, then it’s perfectly proper to discuss the issue when the same clinic comes up in discussion and there doesnt seem to have been any reply.I’m happy to hear that you have addressed the issue,but it was completely proper to discuss it when this appeared to be unresolved to the people reporting it directly to you.
I’d also like to point out something, when this client came to me, it was because they werent sure if they had good reson to seek medical assistance with the issue. I told them absolutely yes.Also the reason we new this was a novice at the clinic came directly from the client, who indicated the electrologist in question did not appear to have been supervised at any time through the treatment. I hope this not the case currently? You are in a very dangerous territory doing work under anesthetic that involves full clearances, leaving a new electrologist to perform a 5-6 hour treatment with almost no supervisions or check-in of several hours, is a failing of those hiring and training practises. This should never happen, and likely is not the fault of the electrologist who performed the treatment.
I have 2 junior electrologists work for me, and leaving them alone with no supervision for multiple hours isnt going to happen.IF I could point out one thing that would have entirely avoided such a scenario, it would be adequate check-in and supervision of the more junior members of your team.
I’m happy to hear I was incorrect and that you did make this right within your training practices and do indeed seem to be taking responsibility for what occurred…
Seana