Your reaction is exactly what I would be having! I would be seriously FREAKED OUT! I’m looking at your photos right now! I’m probably “OCD” because I’m a total perfectionist — so, having this problem would be too much; especially not knowing the actual outcome! Get those suckers to commit to a time-frame and resolution of the problem!
Maybe you should switch over to the laser board and get expert opinion from them. I only do electrolysis (for 30 years) and I am not qualified to comment on laser. (We do have a laser tech in “our” medical spa. I did electrolysis on her chin that had full 80 unit beard hairs. Now, ain’t that a “hoot!”)
LAgirl is our resident expert on laser — I’d absolutely follow her instructions!