Many practices have clients sign various papers that are essentially designed for the benefit of the practice. I don’t do this, because my word is my bond: yeah, old fashioned I guess.
But guess what? There is a fundamental understanding in the law that if you pay for something and didn’t get it … you get your money back. It doesn’t matter what you signed. For example, if you go to a restaurant for a nice meal and pay for it … and then get no meal at all … well, that’s the point.
Very quietly, my own lawyer here in town has a pretty good record in recovering funds for cosmetic services that did not produce (even for people in Europe!). The big medical practices are very quick to pay-up when they acknowledge that the work did not produce results; and of course, they want to avoid a costly lawsuit, or worse. A tarnished reputation is much worse than lost money!
In my opinion, if you got 100% regrowth and spent a whopping $1,000 … you got nothing for your money and it should be returned. (Yeah, I’d be “pissed” too.)
When it comes to clients and services, I’m “agnostic.” Whether it’s electrolysis or laser, if it didn’t work get your money back or … sue ‘em!
You can do this yourself in “small claims” court; the cost is usually a nominal filling fee: here it’s $10. Check this service in your jurisdiction. Gather all your documentation. Super great if you have photos of the areas before you had the procedures.
(In my own practice I usually take a photo of the client’s area before we start, AND I send the photo to the client for his/her records. With today’s wonderful cameras, this is a simply bit of insurance. Photos are objective, graphic and reveal the effectiveness of treatments.)
If you are a new client having any hair removal service, take a photo(s) of the area BEFORE work starts! Document time and money, and keep records.